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Google Rating
4.9
Based on 721 reviews
Total Plumbing & Hot Water Systems - Caroline Springs
4.9
Phuong Pesa
10:08 29 Jun 26
We have been using this company for few times:- Turn up on time- Done perfect job- Clean up after- Reasonable price
Monika Jovanovic
07:16 29 Jun 26
Very Happy with service I received job well done Thanks Shane
Chris Turner
07:08 29 Jun 26
Can't fault Shane at all. He was out within 2 hours of my call and had the problem fixed within an hour.
Richard D'Souza
07:04 29 Jun 26
I have been dealing with Shane and his company for the last 15 years and i have had only good experiences with his work on my house or on my rental. I have total trust on his work and his charge. Thanks Shane and keep up the good honest work that you do. Cheers Richard
Ranga Koralage
02:33 27 Jun 26
⭐⭐⭐⭐⭐I highly recommend Total Plumbing & Hot Water Systems!Shane and his team provided prompt, professional, and reliable service when my hot water unit started leaking.They quickly replaced the old unit with a brand-new Vulcan 135L hot water system and also took care of disposing of the old unit, making the whole process completely hassle-free.The team was friendly, efficient, and left everything clean and tidy. Great workmanship, excellent communication, and very reasonable service from start to finish.Thanks again, Shane and the team – outstanding job!
Rosario Rosco
09:05 24 Jun 26
Joel did an amazing job for my mum. He was polite and very professional. Did a fantastic job too. Would highly recommend this company. Thank you
Liam G3 (Liam Gatti)
03:01 24 Jun 26
Mohamad Khodajoo
01:07 24 Jun 26
It was a pleasure meeting Shane and having him kindly come and replace our broken hot water system. Thank you so much for your prompt and professional service Shane, really appreciate it.
Asther Creo
06:26 18 Jun 26
Great and prompt service from Joel thank you!
Panda Travels with 850,000 views
00:54 17 Jun 26
Responsive to calls and also friendly attitude towards myself and my family. They completed the job efficiently, to replace my hot water system with rinnai infinity b26.
George Pishias
00:26 16 Jun 26
Tapiwa Shonhiwa
01:13 13 Jun 26
They did a great job installing my hot water system. I would definitely recommend them.
christiaan Van Taarling
11:08 11 Jun 26
Emergency job to install a dishwasher which was not a straitforeward job. Same day service and up front pricing. Thanks Total Plumbing
Vincent Tran
07:41 11 Jun 26
We had a problem where our toilet wasn't receiving water due to the water tank. Called at 11:30am Shanes people came out at 1pm.Problem fixed, within 30 minutes.Quick and reliable.
Walter Reddine
08:00 10 Jun 26
Shane did an excellent job, very reliable and knowledgeable. The job was completed within 24 hours.Hot water system needed replacing and he made it a stress free event
Mark Adami
07:38 09 Jun 26
Thanks Shane and Joel for the great job today. Highly recommend ,very professional and left no mess Thanks for a doing a great job at a very reasonable priceVery happy customer
Bebeth Co
11:56 04 Jun 26
After a few txt messages, Shane finally came with the Rinnai Infinity 32 tankless water heater to provide continuous hot water which has been an ongoing issue in my house. Now we have hot water on demand plus the Rinnai unit comes with a 25 yr warranty ! Thank you, Shane and Joel !! The whole family looking forward to the hot showers without waiting for the water to heat up.
Stephen Davis
08:23 04 Jun 26
Shane gave us clear, accurate and unbiased advice on the options available when our hot water system failed. So, we decided to renew our 12+ years old hot water service and he arranged for a replacement unit to be delivered and installed same day at a very good price. No extra charge for same-day service, no additional costs at the last minute. What was quoted is what was paid.The new unit was installed quickly, with great attention to detail such as finishing the overflow drain pipe (work of art!) and making the whole installation look fantastic. The new system was already delivering hot water about 45 minutes after completion.The work was of the absolute highest professional standard and the clean-up was thorough, with nothing left lying around.I can't rate this company highly enough, and I absolutely recommend them for plumbing works.Thank you for your excellent work, I am very happy with the results. Great workmanship!
balrandhawa08
06:46 04 Jun 26
Excellent service, professional and knowledgeable. 1000% peace of mind. Highly recommended
Megan Camilleri
03:02 01 Jun 26
The team at Total Plumbing are fantastic, Genuine and professional. Our old hot water unit was replaced in the same day. I would highly recommend this team for your plumbing needs.
Anthony Kiernan
02:54 01 Jun 26
I have used Total plumbing And hot water systems a few times now and they have fantastic customer service and are very quick in getting a plumber out to my property when needed. Would definitely recommend.
Tracey Tuttleby
08:54 28 May 26
The team are very courteous and extremely helpful over the phone. The job was done quickly and efficiently. Replaced the hot water system and removed the old one. Very happy with the service provided. Would highly recommend them .
Isabella Brunacci
04:47 27 May 26
Shane and Joel are top blokes. They are friendly and exceptional at what they do. Always arrive on time, thank you guys
Mary Huynh
00:38 25 May 26
We needed to replace an old solar water unit with a new hot water system, and Shane came out and helped us with this. He explains everything he is doing, and was upfront with costs etc. The work was done really well and all old materials were taken away and cleared for us. Thanks for the great work and communication Shane.
Karryn Laurie
10:37 18 May 26
Incredible service and customer service. Would highly recommend. Thanks to Joel and Shane.
Tanya Smith
01:21 15 May 26
Excellent team, highly recommended. Knowledgeable, on time, excellent standard of work, friendly and honest.Book these guys without hesitation they are awesome 👌.
Drew Grey
06:30 08 May 26
Shane & Joel from Total Plumbing are always a pleasure to deal with. Always provide quality service in a quick time frame
Anthony Soccio
00:43 07 May 26
The guys at Total Plumbing were spot on with start to completion. Communication was great, knowing the details of the job, and quick to get the job right. Awesome experience.Keep up the great work guys.
Trish
11:26 06 May 26
“ Shane the plumber , can he fix it ? Shane the plumber YES he can ! 🎶He came out, fixed the hot water system, and had everything sorted in no time. The moment he starts talking, you can tell he’s passionate about his work, knowledgeable and genuine, five stars to Shane the plumber 👨🔧
Ajay Kulkarni
02:41 06 May 26
I have been using any plumbing services from Total Plumbing for the last 9 years. They are great to deal with due to their excellent communication and are very responsive.
Cleo Averkiou
06:17 29 Apr 26
Exceptional service Joel was friendly and cleaned up after the job was finishedHighly recommend
Wendy Krotki
07:58 28 Apr 26
Very professional, polite & courteous. Would definitely recommend Total Plumbing to anyone else. Took old water unit away for us, so we didn't have to worry about disposing of it ourselves
Tara St Earth
06:44 22 Apr 26
Very quick and efficientNot the first time I have used them.Wanda
Kylie
01:30 22 Apr 26
Joel was very friendly and helpful. He replaced my hot water system the same day I called. Their pricing was competitive and Joel gave me easy to follow maintenance instructions to make sure the system lasts well into the future.
Alicia Snowden
09:36 21 Apr 26
“Been dealing with these guys for years…fabulous service, fabulous guys, 20/10.”- Karen Snowden.
andy lieu
10:24 20 Apr 26
Arriving on time , replaced the hot water system leaving no mess behind. More importantly, the technician (Joel) knew what he was doing. We should have more tradies like him !
Jordan Greedy
08:51 15 Apr 26
jim vais
08:46 03 Apr 26
Big thanks to Shane and team.Did a great jobHonest business.Easy to deal withHIGHLY RECOMMEND
Sam Mohan
03:03 02 Apr 26
Joel came on time to replace my mother’s hot water system. He did a fantastic job at a reasonable price. Joel cleaned up after himself including removal of the old system. Joel was friendly and polite. I would highly recommend Joel for any of your plumbing needs. Cheers.
Rhonda Joannidis
06:25 26 Mar 26
Thankyou Shane - Have used Total Plumbing many times now, very professional, arriving on time, very friendly and work done well. Total Plumbing is a rare gem - accommodating and caring - making sure job is done to a high standard, with great info and suggestions and cleaning up after. Would highly recommend total plumbing to anyone - and you will be happy too.
Sophia Mascarenhas
22:56 25 Mar 26
Very professional job and arrived in time. We would recommend their affordable services.
Sol Marg
21:49 25 Mar 26
Great service and price will be our go to plumbers from now on...Total Plumbing 5 Star 👍👍
Kat
06:45 23 Mar 26
Called Shane at 9am by 12.30pm Joel was out and by 3pm, hot water system was in and perfect! Quote was exactly the cost and communication was honest, down to earth and friendly! Highly Highly recommend!
tony
07:21 19 Mar 26
Great job ShaneHighly recommend.
Emily Belcher
03:13 13 Mar 26
I called Total Plumbing on short notice - they came the same day and did a great job fixing my leaking shower!
personal Stavros Steven
09:40 11 Mar 26
Shane and Joel installed a whole new hot water system from the gas meter right back to the opposite end of the house and they were on time, courteous, respectful, tidy, and spent time explaining what they had done, the regulations that they followed and how to use the system. Highly recommended the company.
Lal Gamage
07:01 11 Mar 26
Well done, excellent service, can easily recommend to anyone.
Thao Trinh
21:17 10 Mar 26
Shane came to my place within 2 hours and was able to fix my hot water tank and provide honest advice. Very helpful and would call again for future services.
Georgie
07:12 10 Mar 26
Highly recommend calling these guys for all things plumbing! We had them come out to help with a blocked shower. They were on time, cleaned up after themselves, cost effective and went above & beyond to help find the issue and provide all the info we needed to have it repaired. They were kind and patient especially when I was so anxious about the blockage. We will definitely be booking with these guys again. Thank you Shane, Lisa and Joel!EDIT - we’ve now had Shane & Joel out to replace two toilets at our house as part of our renovation upgrades. Each time they have been absolutely brilliant! They’re knowledgeable, respectful, punctual, cost effective and our bathrooms are looking better than ever. Special mention for the latest install, we were supplied an incorrect toilet pan by a different company & Shane went above and beyond (again) to help us, even calling them to ensure we received the right product. We can’t thank Shane & Joel enough.If you’ve got plumbing jobs, call total plumbing & hot water systems!
Robin Rogers
05:27 02 Mar 26
Great service . Used multiple times ( hwc , pressure valves . ) reliable . Highly recommend
Classless FWT
10:56 26 Feb 26
First time dealing with Total plumbing was in 2025, they gave solid advice for free, told em I'll use their services in the future. Needed a new hot water system in 2026, service was professional and prompt much appreciated
Taryn Paddle
08:18 24 Feb 26
Yesterday morning we identified that our hot water service was leaking badly. We called Total Plumbing at 7:30am. The call was answered within 2 rings and I was told that a plumber would be out in minutes. Joel arrived and was amazing, fixed the leak in such a short time. The professionalism was incredible. If I could give them 10 stars, I would. Brilliant service!
Ken Phung
04:21 19 Feb 26
Contacted Shane about my hot water system making a funny noise. Joel came by and fixed it up and removed my old solar unit on the same day without any fuss. Great working with you guys and thanks for the awesome service.
Ron Jacks
05:41 18 Feb 26
I highly recommend Total Plumbing. Great service.
Rachael O'Toole
14:07 13 Feb 26
Always efficient and same day service. Thanks Shane
Matt Swain
08:20 11 Feb 26
Have used this team for a few things over the years. Always good work and prompt. Absolute champions
M S
07:28 09 Feb 26
I woke up to the sound of gushing water as my gas hot water unit had packed it in so I contacted Shane at 7.30am to enquire about a replacement (fun fact - they also installed the original unit back in 2011 and it hadn't skipped a beat!) and by 10.30am Joel had finished installing a brand new unit and our hot water was back up and running perfectly. The job was completed promptly, professionally and the site left clean and immaculate - they even arranged for the collection and removal of the old unit. The service from start to finish, was amazing and the advice and information provided was honest and reliable. I highly recommend Shane, Joel and the team at Total Plumbing & Hot Water Systems for all your plumbing needs. Thanks again guys for fitting me in so quickly and for providing such outstanding and excellent service!
Fern
04:21 06 Feb 26
Highly recommend using Total Plumbing (TP)! I’ve had great experiences using them over the years, Shane - changing my toilets and gas hot water unit to electric, Joel - changing my taps. Both jobs were completed quickly and efficiently, TP is honest and reliable throughout, and their prices are very reasonable. Everything was done professionally and without any hassle. I’d definitely recommend them to anyone looking for trustworthy plumbers.
Connie Borg
07:14 03 Feb 26
I recommend total plumbing as there price was reasonable, I called Shane to install a outside tap , Joel came out the next day to install , Joel did a excellent job , he explained everything he was going to do before starting and cleaned up before he leftGood job Joel thank you
Peter Borucinski
05:15 03 Feb 26
Friendly and polite, with prompt and professional service. Highly recommended
Victoria Borg
09:22 30 Jan 26
My hot water service stopped working and Shane was fantastic. From the moment I rang him to explain what had happened he offered me a few different options and explained his reasoning. Didn't force me into a choice one way or another.He came out within a couple of hours and made sure my hot water was up and running before the kids got home from school.Highly recommend Shane and will definitely be using him again in the future!
Sylvana Bugeja
08:41 28 Jan 26
We recently had our gas hot water tank replaced with a continuous flow unit and couldn’t be happier with the service. Shane was great to deal with on the phone, taking the time to discuss our options and explain everything clearly. Joel then installed the system and was professional, efficient, and tidy. The whole process was smooth from start to finish, and the new system works brilliantly. Highly recommend Shane, Joel, and the team for anyone considering replacing their hot water system.
Giga Watts
04:29 23 Jan 26
We recently had to call out a gas fitter to install a new hot water system.The reply to our enquiry by Total Plumbing was prompt, and the plumber Shane was out within hours to do an initial inspection and quote. Once we agreed to the job being completed the water heater was installed within hours .Joel who came out to do the installation was professional, and skilled at his job, respectful of our property as he moved heavy items around the yard and took all the rubbish and old unit away. We were very satisfied with the service and quality of work. Joel was polite and explained operating instructions.I would highly recommend this company.
Shane Riordan
00:32 19 Jan 26
Shane and Joel came out Friday to repair a cracked drain, professional and their work is second to none. Whilst repairing the drain they found another issue further down. Today they both came back to repair that issue as well. I’ve used Shane and his team on a number of occasions and I can honestly say they are the best tradies we have dealt with. Don’t waste time going anywhere else, these guys are the best.
Robert
02:29 16 Jan 26
Had a total failure of hot water system and Total Plumbing & Hot Water Systems came out immediately to replace it. I was so happy with service and friendliness that i asked them for a new toilet replacement as well.I'm at ease to know that I have someone to call if need be in future.
Alia Stevens
00:38 16 Jan 26
Joel was extremely knowledgeable and happily answered all of my questions (there were a lot). I had my hot water system replaced from an old solar gas tank to a continuous flow system and I'm so happy with the new one. It is much more energy efficient, higher water pressure, saving on my water bill and it's not an eye sore like the old unit was! Thank you for fitting me in so quickly. I highly recommend Total Plumbing & Hot Water Systems. Extra shout out to Chris who was a pleasure to chat with whilst he was taking away my old tank.
Michael Buttigieg
09:09 15 Jan 26
Shane and Joel have been absolutely outstanding throughout our bathroom renovations. Their workmanship is of an exceptionally high standard, and their attention to detail truly shows. From the initial planning and rough-in stages through to the final finishes, they took the time to clearly explain every step of the process. They also offered valuable design improvements that enhanced both the functionality and the overall aesthetics of the space.Beyond the renovation, they’ve also helped us with various tap repairs around the house and outdoors, always providing prompt, reliable, and friendly service.I wouldn’t hesitate to recommend Total Plumbing to anyone looking for a skilled, trustworthy plumber.
Richard Hudson
08:43 15 Jan 26
Joel arrived on time and did a top quality job. No fuss or bother. He was polite and courteous. Highly recommend Total plumbing for all of your plumbing needs.
Bianca Raaymaakers
08:37 15 Jan 26
Joe Debono
08:22 15 Dec 25
Shane came out on time to quote, then had Joel out on time to fit the new hotwater unit. Price was great and top quality job. 100% recommend the service
Dawid Nel
03:15 15 Dec 25
shane and joel did an incredible job installing my hot water system. great work ethic and very nice people 👍
Island Blue Co
04:18 13 Dec 25
I’ve dealt with these guys for over a decade. Reliable, professional and honest every time. Great with communication. It’s a family business (very pleasant people) spanning 4 generations. I’ve used them for various jobs over time, including entrusting my valued clients to them. They recently replaced our hot water service and it’s running like a dream. No hassle, quality service.
ankur monga
03:41 08 Dec 25
They did a good job , very reasonable price also , highly recommend.
Slav B
06:20 05 Dec 25
I needed to get the storm water connected as part of the compliance for the building permit for a new garage I’ve had built. I have used Shane numerous times before for various plumbing needs and he always delivers a fantastic job at very reasonable rates. The only place to go if you need an honest and skilled local Plumber. Thanks to everyone at Total Plumbing and Hot Water Systems.
Truc Do
09:02 21 Nov 25
Had an amazing experience with both Shane and Joel when our hot water unexpectedly stopped working. They explained everything soo clearly and made it extremely easy for someone who has no knowledge to understand. Highly recommend as its soo hard to find such honesty in the trade who also offer a great price!!
Peter Duong
02:21 20 Nov 25
Robbie did an amazing job changing my old hot water system to the new Rinnai infinity 26. The price was also competitive and reasonable as well, and a lot cheaper than other places. He also removed my old massive solar hot water system as well and made sure the area was tidy before he left. Never had really hot water before but now the hot water is instant. I was impressed at how quickly the hot water came even when switching from cold and hot. Should have done this earlier. Overall I highly recommend Total plumbing and hot water systems and Robbie.
James Moore
06:15 19 Nov 25
Great service. Gave me a fixed quote and replaced by dripping tap within 2 hours of my initial call.
Doreen Papalia
23:02 18 Nov 25
Joel and Robbie were so friendly , respectful and very efficient. They unblocked a very stubborn stormwater pipe, explained everything to me as the work was being done. I couldn’t be happier with the service provided. Highly recommend Total Plumbing & Hot Water Systems.
Anthony Tran
00:20 07 Nov 25
Shane and the team were great to deal with. Very prompt and clear communication. Over the moon with their service.
Valerie Cholosznecki
00:05 19 Sep 25
Terrific professional job by Shane and Robert! Sorted my job quickly and efficiently. I highly recommend them for all your plumbing needs. A+++ service.
Daniel G
11:11 31 Aug 25
Called total plumbing for an emergency service. I ran out of hot water and was in need of a new system. Lisa was great with customer service and directing me in what hot system to use.
Hunter Dixon
23:00 24 Aug 25
Had an issue with my toilet and called total plumbing. Joel came out and fixed it. Thanks total plumbing
Challenge Maniack
22:56 24 Aug 25
Called total plumbing for a burst pipe. Robbie came out and fixed the burst pipe. Great job and very friendly.
Shakur Iradukunda
10:48 24 Aug 25
Called total plumbing to change over my hot water service. Robbie and Shane did a great job, very happy with the service
Melit Aure
10:56 22 Aug 25
I had a burst pipe that started leaking and called total plumbing. Robbie came out and fixed the leak and was very friendly. Great service and highly recommend.
Arden Dannock
08:26 22 Aug 25
Called total plumbing for a leaking toilet early in the morning and they came on quick notice. Fixed the leak and the pricing was very fair. Awesome job Joel.
Robbie Dannock
07:21 22 Aug 25
Called total plumbing on short notice and they were able to arrive. Shane did an awesome job fixing my leaking tap. Very friendly and provides a great service.
Minh Quach
05:33 18 Aug 25
Called at 8:30am after not having hot water for a few days. Lisa was very helpful in providing us with solutions and advice before we had even made a decision. I called around to get multiple quotes but in the end came back to Total Plumbing & Hot Water Systems as they quoted very reasonably and were able to come out same day. Shane came out on time as advised and was very professional and got our hot water working and removed the old system for us as well. No hidden fees or unexpected costs, paid exactly what I was quoted for. I will be calling Total Plumbing & Hot Water Systems for all future plumbing needs.
Josh Mamo
06:59 30 Jul 25
Thanks Shane for installing our new hot water service.Great service, very punctual and quality workmanship.
jeff Alderman
06:36 30 Jul 25
Throughout the day, Shane and his team were professional, tidy, and respectful of our home. They cleaned up thoroughly afterward, leaving the area spotless and the hot water system running perfectly. Communication was seamless, and the pricing was fair and transparent—with no hidden costs or last-minute surprises
Toby Browne
06:31 30 Jul 25
I recently had Shane from Total Plumbing install a new hot water service at our property and the experience was nothing short of fantastic. Shane arrived on time, was extremely courteous, and took the time to explain all the available options clearly and patiently. He assessed our existing system, outlined the most efficient solution, and had everything installed and working by lunchtime — exactly as he’d promised.
Isabella Brunacci
03:33 30 Jul 25
Shayne is excellent at what he does, very professional and arrives exactly on time, what a great tradesman
Darrell C
07:16 24 Jul 25
These guys were an absolute pleasure to have at our home, punctual, polite and efficient are just some of the things that impressed us, value for money and honest advice are others, we will definitely be calling these guys again.
Jack Mayoh
08:59 12 Jul 25
Love your work Shane!
Kunthea Near
06:01 09 May 25
Shane did a great job on my gas hot water system at a good price. Definitely will recommend to others
Vandana Mehra
01:00 09 May 25
Wonderful, neat work at competitive price. Great service. I would highly recommend.
