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Google Rating
4.9
Based on 699 reviews
Total Plumbing & Hot Water Systems - Caroline Springs
4.9
Tanya Smith
01:21 15 May 26
Excellent team, highly recommended. Knowledgeable, on time, excellent standard of work, friendly and honest.Book these guys without hesitation they are awesome 👌.
Drew Grey
06:30 08 May 26
Shane & Joel from Total Plumbing are always a pleasure to deal with. Always provide quality service in a quick time frame
Anthony Soccio
00:43 07 May 26
The guys at Total Plumbing were spot on with start to completion. Communication was great, knowing the details of the job, and quick to get the job right. Awesome experience.Keep up the great work guys.
Trish
11:26 06 May 26
“ Shane the plumber , can he fix it ? Shane the plumber YES he can ! 🎶He came out, fixed the hot water system, and had everything sorted in no time. The moment he starts talking, you can tell he’s passionate about his work, knowledgeable and genuine, five stars to Shane the plumber 👨🔧
Ajay Kulkarni
02:41 06 May 26
I have been using any plumbing services from Total Plumbing for the last 9 years. They are great to deal with due to their excellent communication and are very responsive.
Cleo Averkiou
06:17 29 Apr 26
Exceptional service Joel was friendly and cleaned up after the job was finishedHighly recommend
Wendy Krotki
07:58 28 Apr 26
Very professional, polite & courteous. Would definitely recommend Total Plumbing to anyone else. Took old water unit away for us, so we didn't have to worry about disposing of it ourselves
Tara St Earth
06:44 22 Apr 26
Very quick and efficientNot the first time I have used them.Wanda
Kylie
01:30 22 Apr 26
Joel was very friendly and helpful. He replaced my hot water system the same day I called. Their pricing was competitive and Joel gave me easy to follow maintenance instructions to make sure the system lasts well into the future.
Alicia Snowden
09:36 21 Apr 26
“Been dealing with these guys for years…fabulous service, fabulous guys, 20/10.”- Karen Snowden.
andy lieu
10:24 20 Apr 26
Arriving on time , replaced the hot water system leaving no mess behind. More importantly, the technician (Joel) knew what he was doing. We should have more tradies like him !
Jordan Greedy
08:51 15 Apr 26
jim vais
08:46 03 Apr 26
Big thanks to Shane and team.Did a great jobHonest business.Easy to deal withHIGHLY RECOMMEND
Sam Mohan
03:03 02 Apr 26
Joel came on time to replace my mother’s hot water system. He did a fantastic job at a reasonable price. Joel cleaned up after himself including removal of the old system. Joel was friendly and polite. I would highly recommend Joel for any of your plumbing needs. Cheers.
Rhonda Joannidis
06:25 26 Mar 26
Thankyou Shane - Have used Total Plumbing many times now, very professional, arriving on time, very friendly and work done well. Total Plumbing is a rare gem - accommodating and caring - making sure job is done to a high standard, with great info and suggestions and cleaning up after. Would highly recommend total plumbing to anyone - and you will be happy too.
Sophia Mascarenhas
22:56 25 Mar 26
Very professional job and arrived in time. We would recommend their affordable services.
Sol Marg
21:49 25 Mar 26
Great service and price will be our go to plumbers from now on...Total Plumbing 5 Star 👍👍
Kat
06:45 23 Mar 26
Called Shane at 9am by 12.30pm Joel was out and by 3pm, hot water system was in and perfect! Quote was exactly the cost and communication was honest, down to earth and friendly! Highly Highly recommend!
tony
07:21 19 Mar 26
Great job ShaneHighly recommend.
Emily Belcher
03:13 13 Mar 26
I called Total Plumbing on short notice - they came the same day and did a great job fixing my leaking shower!
personal Stavros Steven
09:40 11 Mar 26
Shane and Joel installed a whole new hot water system from the gas meter right back to the opposite end of the house and they were on time, courteous, respectful, tidy, and spent time explaining what they had done, the regulations that they followed and how to use the system. Highly recommended the company.
Lal Gamage
07:01 11 Mar 26
Well done, excellent service, can easily recommend to anyone.
Thao Trinh
21:17 10 Mar 26
Shane came to my place within 2 hours and was able to fix my hot water tank and provide honest advice. Very helpful and would call again for future services.
Georgie
07:12 10 Mar 26
Highly recommend calling these guys for all things plumbing! We had them come out to help with a blocked shower. They were on time, cleaned up after themselves, cost effective and went above & beyond to help find the issue and provide all the info we needed to have it repaired. They were kind and patient especially when I was so anxious about the blockage. We will definitely be booking with these guys again. Thank you Shane, Lisa and Joel!EDIT - we’ve now had Shane & Joel out to replace two toilets at our house as part of our renovation upgrades. Each time they have been absolutely brilliant! They’re knowledgeable, respectful, punctual, cost effective and our bathrooms are looking better than ever. Special mention for the latest install, we were supplied an incorrect toilet pan by a different company & Shane went above and beyond (again) to help us, even calling them to ensure we received the right product. We can’t thank Shane & Joel enough.If you’ve got plumbing jobs, call total plumbing & hot water systems!
Robin Rogers
05:27 02 Mar 26
Great service . Used multiple times ( hwc , pressure valves . ) reliable . Highly recommend
Classless FWT
10:56 26 Feb 26
First time dealing with Total plumbing was in 2025, they gave solid advice for free, told em I'll use their services in the future. Needed a new hot water system in 2026, service was professional and prompt much appreciated
Taryn Paddle
08:18 24 Feb 26
Yesterday morning we identified that our hot water service was leaking badly. We called Total Plumbing at 7:30am. The call was answered within 2 rings and I was told that a plumber would be out in minutes. Joel arrived and was amazing, fixed the leak in such a short time. The professionalism was incredible. If I could give them 10 stars, I would. Brilliant service!
Ken Phung
04:21 19 Feb 26
Contacted Shane about my hot water system making a funny noise. Joel came by and fixed it up and removed my old solar unit on the same day without any fuss. Great working with you guys and thanks for the awesome service.
Ron Jacks
05:41 18 Feb 26
I highly recommend Total Plumbing. Great service.
Rachael O'Toole
14:07 13 Feb 26
Always efficient and same day service. Thanks Shane
Matt Swain
08:20 11 Feb 26
Have used this team for a few things over the years. Always good work and prompt. Absolute champions
M S
07:28 09 Feb 26
I woke up to the sound of gushing water as my gas hot water unit had packed it in so I contacted Shane at 7.30am to enquire about a replacement (fun fact - they also installed the original unit back in 2011 and it hadn't skipped a beat!) and by 10.30am Joel had finished installing a brand new unit and our hot water was back up and running perfectly. The job was completed promptly, professionally and the site left clean and immaculate - they even arranged for the collection and removal of the old unit. The service from start to finish, was amazing and the advice and information provided was honest and reliable. I highly recommend Shane, Joel and the team at Total Plumbing & Hot Water Systems for all your plumbing needs. Thanks again guys for fitting me in so quickly and for providing such outstanding and excellent service!
Fern
04:21 06 Feb 26
Highly recommend using Total Plumbing (TP)! I’ve had great experiences using them over the years, Shane - changing my toilets and gas hot water unit to electric, Joel - changing my taps. Both jobs were completed quickly and efficiently, TP is honest and reliable throughout, and their prices are very reasonable. Everything was done professionally and without any hassle. I’d definitely recommend them to anyone looking for trustworthy plumbers.
Connie Borg
07:14 03 Feb 26
I recommend total plumbing as there price was reasonable, I called Shane to install a outside tap , Joel came out the next day to install , Joel did a excellent job , he explained everything he was going to do before starting and cleaned up before he leftGood job Joel thank you
Peter Borucinski
05:15 03 Feb 26
Friendly and polite, with prompt and professional service. Highly recommended
Victoria Borg
09:22 30 Jan 26
My hot water service stopped working and Shane was fantastic. From the moment I rang him to explain what had happened he offered me a few different options and explained his reasoning. Didn't force me into a choice one way or another.He came out within a couple of hours and made sure my hot water was up and running before the kids got home from school.Highly recommend Shane and will definitely be using him again in the future!
Sylvana Bugeja
08:41 28 Jan 26
We recently had our gas hot water tank replaced with a continuous flow unit and couldn’t be happier with the service. Shane was great to deal with on the phone, taking the time to discuss our options and explain everything clearly. Joel then installed the system and was professional, efficient, and tidy. The whole process was smooth from start to finish, and the new system works brilliantly. Highly recommend Shane, Joel, and the team for anyone considering replacing their hot water system.
Giga Watts
04:29 23 Jan 26
We recently had to call out a gas fitter to install a new hot water system.The reply to our enquiry by Total Plumbing was prompt, and the plumber Shane was out within hours to do an initial inspection and quote. Once we agreed to the job being completed the water heater was installed within hours .Joel who came out to do the installation was professional, and skilled at his job, respectful of our property as he moved heavy items around the yard and took all the rubbish and old unit away. We were very satisfied with the service and quality of work. Joel was polite and explained operating instructions.I would highly recommend this company.
Shane Riordan
00:32 19 Jan 26
Shane and Joel came out Friday to repair a cracked drain, professional and their work is second to none. Whilst repairing the drain they found another issue further down. Today they both came back to repair that issue as well. I’ve used Shane and his team on a number of occasions and I can honestly say they are the best tradies we have dealt with. Don’t waste time going anywhere else, these guys are the best.
Robert
02:29 16 Jan 26
Had a total failure of hot water system and Total Plumbing & Hot Water Systems came out immediately to replace it. I was so happy with service and friendliness that i asked them for a new toilet replacement as well.I'm at ease to know that I have someone to call if need be in future.
Alia Stevens
00:38 16 Jan 26
Joel was extremely knowledgeable and happily answered all of my questions (there were a lot). I had my hot water system replaced from an old solar gas tank to a continuous flow system and I'm so happy with the new one. It is much more energy efficient, higher water pressure, saving on my water bill and it's not an eye sore like the old unit was! Thank you for fitting me in so quickly. I highly recommend Total Plumbing & Hot Water Systems. Extra shout out to Chris who was a pleasure to chat with whilst he was taking away my old tank.
Michael Buttigieg
09:09 15 Jan 26
Shane and Joel have been absolutely outstanding throughout our bathroom renovations. Their workmanship is of an exceptionally high standard, and their attention to detail truly shows. From the initial planning and rough-in stages through to the final finishes, they took the time to clearly explain every step of the process. They also offered valuable design improvements that enhanced both the functionality and the overall aesthetics of the space.Beyond the renovation, they’ve also helped us with various tap repairs around the house and outdoors, always providing prompt, reliable, and friendly service.I wouldn’t hesitate to recommend Total Plumbing to anyone looking for a skilled, trustworthy plumber.
Richard Hudson
08:43 15 Jan 26
Joel arrived on time and did a top quality job. No fuss or bother. He was polite and courteous. Highly recommend Total plumbing for all of your plumbing needs.
Bianca Raaymaakers
08:37 15 Jan 26
Joe Debono
08:22 15 Dec 25
Shane came out on time to quote, then had Joel out on time to fit the new hotwater unit. Price was great and top quality job. 100% recommend the service
Dawid Nel
03:15 15 Dec 25
shane and joel did an incredible job installing my hot water system. great work ethic and very nice people 👍
Island Blue Co
04:18 13 Dec 25
I’ve dealt with these guys for over a decade. Reliable, professional and honest every time. Great with communication. It’s a family business (very pleasant people) spanning 4 generations. I’ve used them for various jobs over time, including entrusting my valued clients to them. They recently replaced our hot water service and it’s running like a dream. No hassle, quality service.
ankur monga
03:41 08 Dec 25
They did a good job , very reasonable price also , highly recommend.
Slav B
06:20 05 Dec 25
I needed to get the storm water connected as part of the compliance for the building permit for a new garage I’ve had built. I have used Shane numerous times before for various plumbing needs and he always delivers a fantastic job at very reasonable rates. The only place to go if you need an honest and skilled local Plumber. Thanks to everyone at Total Plumbing and Hot Water Systems.
Truc Do
09:02 21 Nov 25
Had an amazing experience with both Shane and Joel when our hot water unexpectedly stopped working. They explained everything soo clearly and made it extremely easy for someone who has no knowledge to understand. Highly recommend as its soo hard to find such honesty in the trade who also offer a great price!!
Peter Duong
02:21 20 Nov 25
Robbie did an amazing job changing my old hot water system to the new Rinnai infinity 26. The price was also competitive and reasonable as well, and a lot cheaper than other places. He also removed my old massive solar hot water system as well and made sure the area was tidy before he left. Never had really hot water before but now the hot water is instant. I was impressed at how quickly the hot water came even when switching from cold and hot. Should have done this earlier. Overall I highly recommend Total plumbing and hot water systems and Robbie.
James Moore
06:15 19 Nov 25
Great service. Gave me a fixed quote and replaced by dripping tap within 2 hours of my initial call.
Doreen Papalia
23:02 18 Nov 25
Joel and Robbie were so friendly , respectful and very efficient. They unblocked a very stubborn stormwater pipe, explained everything to me as the work was being done. I couldn’t be happier with the service provided. Highly recommend Total Plumbing & Hot Water Systems.
Anthony Tran
00:20 07 Nov 25
Shane and the team were great to deal with. Very prompt and clear communication. Over the moon with their service.
Valerie Cholosznecki
00:05 19 Sep 25
Terrific professional job by Shane and Robert! Sorted my job quickly and efficiently. I highly recommend them for all your plumbing needs. A+++ service.
Daniel G
11:11 31 Aug 25
Called total plumbing for an emergency service. I ran out of hot water and was in need of a new system. Lisa was great with customer service and directing me in what hot system to use.
Hunter Dixon
23:00 24 Aug 25
Had an issue with my toilet and called total plumbing. Joel came out and fixed it. Thanks total plumbing
Challenge Maniack
22:56 24 Aug 25
Called total plumbing for a burst pipe. Robbie came out and fixed the burst pipe. Great job and very friendly.
Shakur Iradukunda
10:48 24 Aug 25
Called total plumbing to change over my hot water service. Robbie and Shane did a great job, very happy with the service
Melit Aure
10:56 22 Aug 25
I had a burst pipe that started leaking and called total plumbing. Robbie came out and fixed the leak and was very friendly. Great service and highly recommend.
Arden Dannock
08:26 22 Aug 25
Called total plumbing for a leaking toilet early in the morning and they came on quick notice. Fixed the leak and the pricing was very fair. Awesome job Joel.
Robbie Dannock
07:21 22 Aug 25
Called total plumbing on short notice and they were able to arrive. Shane did an awesome job fixing my leaking tap. Very friendly and provides a great service.
Minh Quach
05:33 18 Aug 25
Called at 8:30am after not having hot water for a few days. Lisa was very helpful in providing us with solutions and advice before we had even made a decision. I called around to get multiple quotes but in the end came back to Total Plumbing & Hot Water Systems as they quoted very reasonably and were able to come out same day. Shane came out on time as advised and was very professional and got our hot water working and removed the old system for us as well. No hidden fees or unexpected costs, paid exactly what I was quoted for. I will be calling Total Plumbing & Hot Water Systems for all future plumbing needs.
Josh Mamo
06:59 30 Jul 25
Thanks Shane for installing our new hot water service.Great service, very punctual and quality workmanship.
jeff Alderman
06:36 30 Jul 25
Throughout the day, Shane and his team were professional, tidy, and respectful of our home. They cleaned up thoroughly afterward, leaving the area spotless and the hot water system running perfectly. Communication was seamless, and the pricing was fair and transparent—with no hidden costs or last-minute surprises
Toby Browne
06:31 30 Jul 25
I recently had Shane from Total Plumbing install a new hot water service at our property and the experience was nothing short of fantastic. Shane arrived on time, was extremely courteous, and took the time to explain all the available options clearly and patiently. He assessed our existing system, outlined the most efficient solution, and had everything installed and working by lunchtime — exactly as he’d promised.
Isabella Brunacci
03:33 30 Jul 25
Shayne is excellent at what he does, very professional and arrives exactly on time, what a great tradesman
Darrell C
07:16 24 Jul 25
These guys were an absolute pleasure to have at our home, punctual, polite and efficient are just some of the things that impressed us, value for money and honest advice are others, we will definitely be calling these guys again.
Jack Mayoh
08:59 12 Jul 25
Love your work Shane!
Mark Adami
10:01 22 May 25
Thanks Shane and Joel for the great job today. Highly recommend ,very professional and left no mess Thanks for a doing a great job at a very reasonable priceVery happy customer
Kunthea Near
06:01 09 May 25
Shane did a great job on my gas hot water system at a good price. Definitely will recommend to others
Vandana Mehra
01:00 09 May 25
Wonderful, neat work at competitive price. Great service. I would highly recommend.
Tess
04:14 26 Mar 25
Thankyou to Joel for your wonderful customer service. Very informative, professional and trustworthy!Highly recommend the services to anyone whom is needing work done!Total plumbing and Hot Water Systems have mine and my families loyalty!Thanks Joel! 😃
Alice Dinh
23:54 16 Mar 25
Quick service.
Rishav Dhillon
22:32 16 Mar 25
Had my hot water system replaced. Very happy with his service.
Esraa Kasem (Esraa)
22:55 15 Mar 25
Very professional friendly team 👍 Reasonable prices 👍 Highly recommend 👍
Ee-Vonne Lee
09:15 13 Mar 25
Great service! Explained what they were doing and very efficient
Sophia Campbell
04:43 13 Mar 25
Thank you to Joel and Josh who replaced a toilet. They were very professional, friendly and efficient.Shane came out to measure and then two days later the toilet was installed. Highly recommend thank you again.
james kendrick
02:07 07 Mar 25
I couldn’t be happier with the service I received from total plumbing. They recently installed a Rinnai B26 hot water system in my home, and the entire experience was exceptional. From the initial consultation to the final installation, their team was professional, knowledgeable, and efficient.The installers arrived on time, worked diligently, and made sure everything was set up perfectly. They also took the time to explain how the new system works and answered all my questions. The Rinnai B26 is working flawlessly, providing us with a reliable and constant supply of hot water.I highly recommend Total plumbing for anyone in need of plumbing services. Their expertise and commitment to customer satisfaction are truly commendable. Thank you for a job well done!
Jim Sedge
23:01 20 Feb 25
Great service, fixed issue. Very Professional and prompt.
Paul Muscat
02:06 20 Feb 25
Excellent customer service by Total plumbing great work.
Nicholas
01:31 20 Feb 25
Had Shane over. Replaced my hot water system done a awesome job will recommend
Francis
13:28 18 Feb 25
A massive thank you to Joel and Josh from Total Plumbing for an outstanding job installing and plumbing a water line for our fridge! From the moment they arrived, they were professional, punctual, friendly, and incredibly knowledgeable.They went above and beyond to ensure everything was installed perfectly, taking the time to explain the process clearly and making sure I understood all the key aspects of the installation. Their attention to detail and commitment to quality workmanship were truly impressive. They even positioned the setup in a way that makes it easy for me to inspect and change the filter myself when needed—an extra touch that shows their dedication to great service.If you’re looking for a reliable, skilled, and customer-focused plumbing team, I highly recommend Total Plumbing—especially Joel and Josh. It’s rare to find tradespeople who take such pride in their work and in helping others. Gentlemen through and through 🙌
Kate McKay
21:53 27 Jan 25
I would highly recommend Shane - Total Plumbing...he went above and beyond to replace my HWS and get my water back on. He did this on a very hot Public Holiday for which I am externally grateful....Thank you Shane
Raj Palkar
11:10 21 Jan 25
Highly recommend Shane. Prompt, reliable and honest. Spot on with communication and quality of workmanship. Highly recommended.
Adem bsn
05:47 15 Jan 25
Joel was a champion installing my Rinnai B26 today.Called up Total Plumbing in the morning and Joel came out same day and got the job done.Very professional work and craftsmanship.Highly recommend his services to friends and family!
MyHanhiix
03:00 31 Oct 24
Fantastic service and prompt reply from Shane. Advised the ideal solution and was prompt at getting it done to fix my parent's hot water issue. 10/10 highly recommend!
Nat B
01:21 09 Oct 24
I recently contacted Shane from Total Plumbing for a job, and I can't recommend him highly enough! Shane came out to replace my old solar hot water service with a new one, and the entire experience was seamless. He was prompt, professional, and incredibly knowledgeable, taking the time to explain the process and answer all my questions. The installation was completed efficiently and with great attention to detail, leaving everything neat and tidy. He even took away the large solar hot water tank. I am extremely happy with the new system, and it’s already making a noticeable difference. If you're looking for top-notch plumbing services, Shane is your guy! Thank you, Shane and Total Plumbing, for such excellent service!
Prav Singh
21:38 07 Oct 24
Shane was great. Got on time and excellent service
Daniel Pas
22:34 03 Oct 24
Prompt, great service and friendly. Highly recommend.
Troy Cobbin
06:32 01 Oct 24
The guys were quick, efficient and service was second to none.James was outstanding.
W T
03:24 13 Sep 24
Today Total Plumbing has attended my home for the third time in 3 years. This company is always punctual, highly professional and the work undertaken each time has been of an excellent standard. I have also found the charges for this work reasonable and fair, in each instance. I have found that Shane listens carefully to what the issues are and provides sound advice. Such an outstanding company.
Allan Sparrow
04:21 28 Aug 24
Total Plumbing did a brilliant job. Assessed the problem quickly, did a great job, and the price was very reasonable. Highly recommend.
Mike
01:58 28 Aug 24
Shane was tremendous. Punctual, polite, incredibly knowledgeable and a pleasure to deal with. He even went the extra mile and fixed a water hammer issue at no cost. I’d highly recommend him.
Brent Smith
01:25 27 Aug 24
Shane was efficient honest and professional. Thanks heaps!
